Privacy Policy (UE)

This privacy statement was last updated on 8 de December de 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://privatetourgrancanaria.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

GrancaExperience
Calle Trasera Lomo Don Tomás – Gáldar, Las Palmas
Spain
Website: https://privatetourgrancanaria.com
Email: info@guiaturisticograncanaria.com
Phone number: +34 637781242

Annex

Complianz | The Privacy Suite for WordPress

This website uses the Complianz Privacy Suite for WordPress to collect and record browser and device-based consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement .

WooCommerce

This sample text includes the basics about what personal data your store collects, stores and shares , as well as who has access to that data. Depending on what settings are active and what additional plugins are used, the specific information shared by your store may vary. We recommend that you consult an attorney to decide what information to display in your privacy policy.

We collect information from you during the payment process on our website.

Who on our team has access

Our team members have access to the information you provide us. For example, store administrators and managers can access:

Order information, such as what was booked, when and where, and
Customer information, such as your name, address email address, and billing information.

Our team members have access to this information to help complete orders, process refunds, and support you.

What we share with others

Granca Experiece does not share private data with third parties, except for payment gateways or virtual POS and certain information, which help us to offer our reservations and manage services for you; for example Google Analytics.

Payments

Granca Experience offers private tours through Natanael Medina, the official tourist guide for the island of Gran Canaria. With the intention of offering the best to our clients when selecting a payment gateway system, we have opted for one of the safest and most advanced in Spain, REDSYS POS. All credit and / or debit card operations are carried out through this payment platform based on 3DSecure technology. By selecting payment by credit card, you will enter your bank details directly into the virtual POS payment gateway. Granca Experience does not have access to, nor does it store this information. Check with your bank the limit of your credit card. In many cases, banks limit cards to a certain amount of euros per transaction to avoid fraudulent purchases on the Internet. You should contact your bank to extend this limit if necessary.