Cancellation and refunds
Granca Experience is a website for booking services for private tourist tours and excursions for the island of Gran Canaria.
All cancellations that are made within 24 hours before the date and time of the departure of the tour, views or excursion, will have a penalty of 50 percent of the amount of the reservation.
You can make your cancellation in two ways:
- Requesting it through our contact form.
- Checking “Create an account” at the time of filling in the reservation form. You will receive in your email the access data and a link to enter your account reservation panel. From here you can proceed to cancel directly.
In the event that you cannot meet with our local guide and there has been no cancellation or notice in this regard, the penalty will be 100 percent of the reservation amount. Refunds will be made as soon as you request them. Normally the same day, but depending on your bank it can take up to a maximum of 48 hours on business days.